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Online Banking Security

Manhattan Bank understands that the security of your personal account information is important. Our goal is to protect the confidentiality of your account and personal data and comply with all applicable banking regulations relating to the safeguarding of your data. Security measures allow us to properly authenticate your identity when you access these services and protect your information as it travels between your PC and Manhattan Bank.

Security Measures

We strive to insure the security of your Netteller Online Banking information. These standards include:

  • In order to access your accounts online you must enter a unique Netteller ID and password. We strongly recommend you choose a password you can remember (without writing it down), but that does not use information which can be easily guessed by someone. Avoid the use of birthdays, children's names, etc. Do not reveal your Netteller ID or password to anyone.
  • Password guessing is deterred with a lock-out feature. The system will automatically lock a user out of Netteller when an incorrect password is used three times consecutively. If you accidentally activate this security feature by unintentionally mis-keying a password three times, you need to contact the bank to regain access to Netteller.
  • Manhattan Bank requires you to change your password every 90 days.
  • We have implemented a security feature which will provide additional checks to verify your identity while you are logging in to your accounts.
  • After you log in, the date of last access is displayed at the bottom of the page for your own monitoring purposes.
  • When your information is traveling over the Internet, from Netteller, it is encrypted. Encryption is a way to rewrite something in code, which can be decoded later with the right "key." When you click on "Login", we encrypt your Netteller ID and password using Secure Sockets Layer (SSL) technology. The secure connection is established before your User ID and password are transmitted and is maintained for the duration of your online banking session. We decrypt your request and send the requested information back to you in an encrypted format. When you receive the information, it is decoded so that you can read it.
  • Manhattan Bank does not display your account numbers over the Internet. Instead, we ask you to choose a "pseudo" name for each of your accounts. Examples of pseudo names would be: "vacation account", "checking account", and "savings account". You can change your "pseudo" account name under the "Options" section of Netteller.
  • Login sessions have a time-out limit requiring you to login again after a ten-minute period of inactivity.

In addition, there are steps you can take to protect your account and personal information while performing online financial transactions. While we continue to do everything possible to ensure the security of our system, we are not responsible for any breach of security outside of our control.

Online Banking Security Guidelines

  • Create a strong unique Netteller password comprised of 8 to 15 alpha/numeric characters.
  • Don't use obvious numbers or easily accessible information for your Netteller ID and password.
  • Do NOT use the "save password" option on your computer.
  • Do NOT write down your password or reveal it to anyone, including bank associates.
  • Remember to exit when you are finished banking online or are leaving your computer for a period of time.
  • Avoid using Public Internet Access Terminals when conducting your online banking session.
  • Review your account information often. Report any unusual activity immediately.
  • If you feel your Netteller ID or Password have been stolen or compromised, change your password and notify Manhattan Bank immediately at 406-284-3255.

Personal Computer Security Guidelines

  • Use a current Internet browser with 128-bit encryption that supports secure and private transactions.
  • Use the built-in security features some browsers provide.
  • Choose security settings and options that help protect the privacy of your accounts and personal information by using the Help Option or Properties on your browser.
  • Keep your operating system and Internet browser updated with patches from the vendor's website.
  • Use virus and anti-spyware protection software and update the software regularly in order to detect new threats.
  • Use personal firewall software, especially if you connect to the Internet with a broadband (i.e. cable or DSL) connection.
  • If your computer is on a wireless network, ensure that the router settings are secure.
  • Use caution when downloading files, installing software, or opening e-mail attachments from unverified or unknown sources.

Mobile Banking Security Guidelines

  • Treat your phone like a computer by downloading security patch updates and antivirus software on your phone.
  • Always secure your phone with a passcode and automatic lock.
  • Only download applications from trusted sources. Make sure to download updates regularly, as often times these include fixes to security flaws.
  • Read an applications privacy policy to be aware of what they are doing with your private information.
  • Take note of pop-up notices and other alerts that may be warning you about security issues or leaving trusted sites.
  • Always log off completely after using a mobile banking site or application.
  • Make sure to clear out all information on your phone before discarding it.
  • Don’t send your personal information or Online Banking credentials via e-mail or text.
  • Check that a website is using the https:// in the address or that there is a security lock symbol in the address bar before entering personal information on a website.
  • It is advised to NOT use your Online Banking or Mobile app while on a mobile device accessing an unsecured, public Wi-Fi connection.
  • Do not click on any emails with links that claim to be from your bank. Instead, go to your bank’s trusted website directly or Mobile App to login.