Quick Links
Quick Links

Online Banking FAQs

In order to make your Netteller experience a pleasant one, we have tried to anticipate some questions you may ask. Before you begin, please read over these questions.

Thank you for choosing Manhattan Bank for your Online Banking and Bill Pay solution.

Netteller Online Banking FAQs

Show All | Close All

Who do I call if I can't find the answers to my questions in this document?
Q

Who do I call if I can't find the answers to my questions in this document?

A

For questions regarding Netteller please contact us or call us at 406-284-3255 between the hours of 8:00 a.m. and 5:00 p.m. MT Monday through Friday, excluding holidays.

For questions regarding Bill Payment issues, Call our Bookkeeping Departrment at 284-6308.

Close

What is Netteller?
Q

What is Netteller?

A

Netteller offers secure and convenient access to your Manhattan Bank accounts anytime using the Internet. This service provides you the ability to:

  • View and print information on all your accounts, including loans
  • Review and print transactions and history for the last three months
  • View and print Statements for the past three months
  • Confirm deposits, withdrawals and paid checks
  • Transfer funds between your Manhattan Bank accounts
  • Make Manhattan Bank loan payments

Close

How do I get started banking online with Netteller?
Q

How do I get started banking online with Netteller?

A

Manhattan Bank customers can start the Internet Banking process by completing an online application or by visiting any office location to complete an application. Once a signed application is received by the bank and processed, you will receive your assigned ID number and password to use when logging into the system. Once you sign into Netteller, you will be prompted to change your password.

Close

What are the password requirements?
Q

What are the password requirements?

A

Your password must consist of 6 to 15 alpha/numeric characters (example of alpha/numeric password: bank4me).

Close

Is there a cost associated with Netteller?
Q

Is there a cost associated with Netteller?

A

Netteller is a free service to any customer of Manhattan Bank.

Close

How do I use Netteller?
Q

How do I use Netteller?

A

After you enter your Netteller ID and Password on the first screen, your accounts with balances are listed. If you want more detail, or want to carry out a transaction, just select the function from the pull down menu to the right of the account. Additional information is available in the Netteller User Guide.

Close

Which accounts can I access through Netteller?
Q

Which accounts can I access through Netteller?

A
  • Checking Accounts
  • Savings Accounts
  • Health Savings Accounts
  • Money Market Accounts
  • Certificate of Deposit Accounts
  • Individual Retirement Accounts (IRAs)
  • Overdraft Protection (Ready Credit)
  • Loans
  • Lines of Credit

You may transfer funds:

From: To:
  • Savings
  • Checking
  • Money Market Account
  • Loan
  • Savings
  • Checking
  • Money Market Account

You can advance or pay off your Overdraft Protection (Ready Credit) from your corresponding checking account.

Certificate of Deposit and Individual Retirement Accounts (IRAs) have only viewing capabilities.

Close

Can I change the name of my account descriptions?
Q

Can I change the name of my account descriptions?

A

Yes, once in Netteller, click on the Options tab. Next you will need to click on the Account tab listed below. Now you may enter a description for each of your accounts under the Account Pseuduo Name fields. Click "Submit" to accept the changes. We advise you to not include any actual account numbers in the description.

Close

What is the cut off time for transactions made through Netteller?
Q

What is the cut off time for transactions made through Netteller?

A

The transfer cut-off time for current day’s business is 10:00 p.m., Monday through Friday, excluding holidays. Any transfers made after this time will be considered “Next Day’s Business”. Transfers on weekends and holidays will post the following business day.

Close

I'm having trouble signing on. What should I do?
Q

I'm having trouble signing on. What should I do?

A

Perhaps you have forgotten your ID or password or entered one of them incorrectly. You are allowed three (3) invalid sign-on attempts before the system will lock you out. Once you have exceeded the three (3) attempts and the system has locked you out of Netteller, you will need to call the bank at 406-284-3255 between 8 a.m. and 5 p.m. MT Monday thru Friday, excluding holidays. A bank representative will verify your identity and that you are the account owner before unlocking the account. The representative will then inform you how to access Netteller again.

Another situation could be that your Netteller account has become dormant. For your protection the bank will automatically set the account to a dormant status after 90 days of inactivity. If your message tells you that your account is dormant you will need to call the bank at 406-284-3255 during regular business hours, excluding holidays. A bank representative will then inform you how to access your Netteller account again.

If the account remains dormant and is not accessed for 365 days; you will need to contact the bank.

Occasionally the problem is with your Internet Browser. Netteller supports Internet Explorer 7.0 and higher. Your Internet Browser must have 128-bit encryption and the cookies "enabled."

Close

I forgot my Netteller ID number or Password. What do I do now?
Q

I forgot my Netteller ID number or Password. What do I do now?

A

Call us at 406-284-3255 between 8 a.m. and 5 p.m. MT Monday thru Friday, excluding holidays. After we verify your identity and that you are the account owner; we will reset your login information. Please note that Manhattan Bank will NOT ask you for your Netteller password.

Close

What happens if I get locked out of my Netteller account?
Q

What happens if I get locked out of my Netteller account?

A

You are allowed three (3) invalid sign-on attempts before the system will lock you out. Once you've exceeded the three (3) attempts you will need to call the bank at 406-284-3255 during regular business hours, excluding holidays. A bank representative will verify your identity and that you are the account owner before unlocking the account.

Close

What happens if I don't log off the system?
Q

What happens if I don't log off the system?

A

Netteller has a 10 minute time-out feature. If you are logged into the system and do not make any key strokes for 10 consecutive minutes, the system will log you out and you will need to log in again to resume banking.

Close

What happens if I get an error message?
Q

What happens if I get an error message?

A

If you get an error message, please note the error number along with the time. Then simply contact the bank by email at service@manhattanbank.com or phone at 406-284-3255 and report the error to the System Administrator. Manhattan Bank will make every effort to resolve the error as soon as possible.

Close

How much history can I see online?
Q

How much history can I see online?

A

You have the ability to view 3 months of current history. Statements are retained for 3 months starting from the month you opened your Netteller account. If you need information further back than viewable through Netteller, please contact our Bookkeeping department at 406-284-6308 between 8 a.m. and 5 p.m. MT, Monday thru Friday, excluding holidays.

Close

What formats/programs can I use for downloading transactions?
Q

What formats/programs can I use for downloading transactions?

A

You can download transactions from Netteller into the following formats:

  • Microsoft Money (.ofx)
  • Intuit Quick Books (.iif)
  • Personal Finance (.qif)
  • Spreadsheet (.csv)
  • Word Processing (.txt)

Close

Can I unlock Netteller myself?
Q

Can I unlock Netteller myself?

A

Yes, but first you need to have some parameters setup within Netteller. To do this, Login to Netteller as normal and click on the Options tab under the logo. You must have a valid email address listed, if not please enter in the appropriate boxes or enter the correct email in the CHANGE EMAIL box. You must also have the RESET QUESTION and RESET ANSWER boxes filled in. When finished click on SUBMIT to accept your changes. To return to the account listing page click on NETTELLER tab under the logo. Then once locked out from the login page click on RESET Netteller and the system will send you and email with a reactivation link only good for the next two hours.

Close

 

Bill Pay FAQs

Show All | Close All

What is Bill Pay?
Q

What is Bill Pay?

A

The Manhattan Bank Bill Pay service allows you to pay bills online. Depending on which type of payment option is available, payees will receive electronic payments or a check in the mail. To save you time in the future, recurring payments can also be set up.

Close

How do I get started using Bill Pay?
Q

How do I get started using Bill Pay?

A

Bill Pay works in conjunction with Netteller. You must be signed up with Netteller to use Bill Pay. However, Bill Pay requires a separate application. You may apply online or at any bank location. After the application is processed the Bill Pay option will appear on the Netteller Menu Bar.

The next step to begin is to setup the Payees then make a payment.

Close

Who do I call for questions regarding Bill Pay issues?
Q

Who do I call for questions regarding Bill Pay issues?

A

Please call a Manhattan Bank Bookkeeping at 406-284-6308 for payment issues. For login issues please call a Bank Customer Service Representative at 406-284-3255.

Close

What is the cost for Bill Pay?
Q

What is the cost for Bill Pay?

A

Bill Pay is FREE for the first 3 months; then $4.95 a month up to 10 payments. After 10 payments an additional $0.35 per payment is charged. Your primary Manhattan Bank checking account will automatically be deducted for the fee at the end of the month.

Close

Who can I pay with Bill Pay?
Q

Who can I pay with Bill Pay?

A

You may pay anyone in the United States, from your next door neighbor to the utility company. The only restriction is that you cannot make payment(s) to any governement agencies. There is no limit to the number of payees you may have.

Close

How are bill payments processed?
Q

How are bill payments processed?

A

There are two types of payment - Check and Electronic.

  • If the payment is by check, it will be mailed on the same day the payment is submitted if it is submitted before the 1 a.m. processing. If the check payment is entered before 11 am, the check will be mailed the following morning. Be sure to adjust the payment date to account for mail time, which is normally 5 to 7 days. Your Manhattan Bank checking account will be charged when the check clears with the bank, and an image of the check will be returned to you in your next monthly statement.
  • If the payment is electronic allow 3 business days from when the payment is submitted. After a payment is processed, it is deposited directly to the payee's account. Your Manhattan Bank checking account will be charged the same day the item is submitted if entered before 11 am.

Payments submitted, recurring or one time, entered before 1:00 a.m. MST Monday-Friday will be processed at 1:00 a.m. MST. Payments submitted between 1:00 a.m. and 11:00 a.m. MST will be processed at 11:00 a.m. MST. Payments received after 11:00 a.m. MST on Monday-Thursday will be processed the next business day.

Payments received after 11:00 a.m. MST on Friday will be processed the next business day.

All payments scheduled to go on a weekend will be processed on the processing day BEFORE the weekend.

Payments processed on Sunday will include any new payments that may have been scheduled over the weekend.

All payments scheduled to go on a holiday will be processed the day BEFORE that date. Payments entered on the weekend, recurring or one time, will be processed on the next business day.

Close

How do I know if a payee is electronic or check?
Q

How do I know if a payee is electronic or check?

A

Once you have setup the payee, you can look at the "Payee List" screen. There will be a field indicating whether the payment will be check or electronic.

Close

How long does it take a payment to reach the payee?
Q

How long does it take a payment to reach the payee?

A

Electronic Payments: Please allow 2 to 3 business days from the payment date.

Check Payments: Please allow 5 to 7 business days for a check payment to arrive to the payee. (Just a note - we cannot guarantee U.S. Postal Service delivery times).

Close

When will the money be taken from my account?
Q

When will the money be taken from my account?

A

The amount of the payment will be automatically deducted from your Manhattan Bank checking account the day of processing if an electronic payment. If a check, the item will be deducted when it clears with the bank.

Close

How long do I have to add, delete, or edit a payment?
Q

How long do I have to add, delete, or edit a payment?

A

You can add, edit, or delete a payment up until 1:00 a.m. the day the payment is scheduled to be paid. If a same day payment is submitted between 1:00 a.m. MST and 11:00 a.m. MST it may be edited up until 11:00 a.m. MST.

Close

Can I edit an existing payee that is already set up?
Q

Can I edit an existing payee that is already set up?

A

You may edit the address of a CHECK payee only. If you want to change anything else, the payee must be deleted and re-entered or setup as a new payee.

Close

Will the memo field shown on the "Add Payment" screen be printed on the check to the payee?
Q

Will the memo field shown on the "Add Payment" screen be printed on the check to the payee?

A

Yes, your memo will appear on paper check bill payments The memo field is 40 characters long Any amount over 40 characters will be cut off Memo field information will not appear on electronic payments.

Close

How long will payment history be viewable online?
Q

How long will payment history be viewable online?

A

Payment history for active and deleted payees is retained and viewable for 19 months.

Close

Are there minimum and maximum payment amounts?
Q

Are there minimum and maximum payment amounts?

A

Electronic payments are validated against your bank account's available account balance prior to processing. Minimum payment is $0.01 with a maximum electronic limit of $500,000.00. Check payments maximum limit is $9,999,999.99.

Close

What does the "status" field indicate on the Payment History page?
Q

What does the "status" field indicate on the Payment History page?

A

Processed-The payment has been processed and sent.

Rejected NSF-The payment that you have tried sending has rejected due to Non-sufficient funds. NSF payments will keep trying until one of the following happens: the funds become available; if it’s a recurring payment and it expires, or if you delete the payment.

Communication Failure-There was an error due to communication problems. The payment will try again during the next processing run.

Vendor Refund-Payment rejected at the electronic vendor.

Close

Can I get a copy of a cancelled check?
Q

Can I get a copy of a cancelled check?

A

Yes, you can request a copy of a cancelled check by calling Bookkeeping at 406-284-6308. There will be a fee associated with this service.

Close

Can I stop a payment?
Q

Can I stop a payment?

A

Check payments can be stopped after the check is printed and mailed, payment history will show the check number for that payment Call Bookkeeping at 406-284-6308 to complete the process. Payments processed electronically cannot be stopped. There will be a fee associated with this service.

Close

What happens if I have a scheduled payment that falls over a weekend or holiday?
Q

What happens if I have a scheduled payment that falls over a weekend or holiday?

A

If a scheduled payment falls on a holiday or weekend, it will be paid on the Friday BEFORE the weekend, or the last working day BEFORE the holiday.

Close